Industry-Leading Warranty. Built for
Long-Term Comfort.

Our Toshiba and Carrier HVAC systems are engineered for reliability and backed by one of Australia’s most comprehensive warranty programs — giving you confidence long after installation.

Quality You Can Feel. Protection You Can Trust.

A long warranty isn’t a marketing promise — it’s a reflection of product quality. Our HVAC systems are designed for durability, efficiency, and consistent performance under real-world residential and commercial conditions.

7-Year Performance Guarantee

Enjoy long-term reliability with our industry-leading 7-year express warranty on all core residential systems.

Certified Technical Network

Your comfort is managed by a national network of AHICauthorized specialists trained to maintain factory standards.

Precision Human Comfort

Our products are purpose-built to deliver optimized climate control specifically for Australian living and working environments.

Tailored Coverage for Every Space

Whether it’s a family home or a commercial high-rise, find the specific warranty periods for
your Carrier and Toshiba unit

Brand Product Type Residential Commercial

Hi-Wall , Multi Split, Ducted

7 Years
5 Years

Hi-Wall , Multi (RAS)
7 Years
5 Years

Digital/ Super Digital (RAV)

7 Years
5 Years

VRF Mini

1 Year
1 Year

VRF Systems

7 Years
1 Year

VRF Compressors

7 Years
3 Years

Note: The 7-year warranty applies to Carrier products purchased on or after August 1, 2023, and Toshiba products purchased on or after May 1, 2020.

Simple, Transparent Warranty Support

Our streamlined digital process ensures you are connected to the right experts quickly and efficiently

Timeline
STEP 1
Submit Warranty Claim
Fill in the online warranty claim form.
STEP 2
Claim Review
Agents review and validate coverage.
STEP 3
Service Coordination
Representative contacts you directly.
STEP 4
Repair or Refund
We repair, replace, or refund.

Frequently Asked Questions

Our Express Warranty covers defects in materials and factory workmanship. If a component fails due to a manufacturing fault within the Warranty Period (7 years for most residential Carrier/Toshiba products), we will
repair or replace it at no cost to you.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Our Express Warranty covers defects in materials and factory workmanship. If a component fails due to a manufacturing fault within the Warranty Period (7 years for most residential Carrier/Toshiba products), we will
repair or replace it at no cost to you.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Our Express Warranty covers defects in materials and factory workmanship. If a component fails due to a manufacturing fault within the Warranty Period (7 years for most residential Carrier/Toshiba products), we will
repair or replace it at no cost to you.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Our Express Warranty covers defects in materials and factory workmanship. If a component fails due to a manufacturing fault within the Warranty Period (7 years for most residential Carrier/Toshiba products), we will
repair or replace it at no cost to you.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

    Raise a warranty query

    Takes about 3 minutes

    1
    Your details

    2
    Product

    3
    Issue

    4
    Review

    Your contact details

    We'll use these to send your confirmation and follow up on your query.













    Step 1 of 4

    Raise a warranty query

    Takes about 3 minutes

    1
    Your details

    2
    Product

    3
    Issue

    4
    Review

    Product details

    Tell us about the unit this query relates to — check the rating plate for the model and serial number.














    Step 2 of 4


    Describe the issue

    The more detail you give, the faster we can help.







    Drag files here or browse

    Proof of purchase, fault photos, install certificate · PDF, JPG, PNG · 10 MB max


    Step 3 of 4


    Review your query

    Check everything looks right before submitting.

    Contact

    Name

    Email

    Phone

    State

    Company

    Product

    Model

    Serial

    Installed

    Purchased

    Dealer

    Warranty

    Query

    Type

    Priority

    Fault code

    Preferred contact

    Address

    Attachments
    None

    Description


    Step 4 of 4

    Need Help ?

    From expert product selection and finding your local dealer to becoming a part of the Toshiba & Carrier family, explore the resources you need to get started

    Find My Products

    Find the perfect fit for your home or business.

    Get a quote

    Request a fast, professional price estimate.

    Where to Buy?

    Find an authorized Toshiba and Carrier dealer near you.

    Become a dealer

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