Send Enquiry – AHI Carrier Australia | HVAC Solutions & Air Conditioning Systems

How Can We Help?

Submit a product or project enquiry, request a consultation, or complete your compliance registration as an authorised AHI Carrier dealer or end user.

General Enquiry

Send Us Your Enquiry

Tell us about your project, product requirement, or question. Our team will route your enquiry to the right specialist and respond within one business day.

What is your enquiry about?

YOUR DETAILS

First Name *

Last Name *

Email Address *

Phone / WhatsApp

Company Name *

Postal Code *

PARTS DETAILS

Part Number / Model

Quantity Required

Brand / Product Area

Urgency

Parts Enquiry *

Attach a File (optional)

📎
Click to upload or drag and drop

PDF, DOC, DWG, JPG, PNG — max 10 MB

I agree to AHI Carrier's Privacy Policy and consent to being contacted about my enquiry.

I'd like to receive product updates and news from AHI Carrier.

Compliance — Log a Complaint

Raise a Quality or Compliance Issue

Use this form to formally log a quality, service, or compliance complaint with AHI Carrier. Dealers can raise issues across product, service, parts, AMC, documentation, training, and logistics. End users can log product, installation, warranty, and service concerns.

WHAT KIND OF ISSUE ARE YOU RAISING?

Select the category that best fits your complaint. You'll be able to add full details on the next step.

📦
Product

Quality, defect, performance or non-conformance issue with a delivered unit.

🔧
Service

Response time, technician conduct, workmanship or repair quality.

⚙️
Parts

Availability, wrong part shipped, or defective spare part received.

📄
Documentation

Missing manuals, datasheets, certificates or incorrect technical literature.

🎓
Training

Programme content, instructor quality, scheduling, or certification issues.

🚛
Logistics Region

Shipping delays, customs clearance, delivery damage, or regional lead-times.

💬
Other

Any other compliance or quality concern not listed above.

YOUR CONTACT DETAILS

Full Name *

Company / Trading Name *

Email Address *

Phone / WhatsApp *

Postal Code *

AHI Carrier Dealer / Account No.

PRODUCT INFORMATION

If your complaint relates to a specific unit, provide the model and serial number. Skip if not applicable (e.g. training or documentation complaints).

Brand / Product Line

Model Number

Serial Number

Invoice / PO Reference

SEVERITY

Low

Minor — not affecting operation

Medium

Causing inconvenience or delay

High

Significant impact on operations

Critical

Safety risk or full system outage

PREFERRED CONTACT METHOD

📧 Email

📞 Phone

💬 WhatsApp

🤝 In-person / Site visit

DESCRIBE THE ISSUE

Please describe the complaint in your own words. Include dates, what was expected, what actually happened, and any reference numbers that will help us investigate.

Detailed Description *

Minimum 30 characters. The more specific, the faster we can route this to the right team.

PHOTO / VIDEO EVIDENCE

Upload photos of the defect, a video of the fault behaviour, screenshots of BAS alarms, or copies of relevant documents. Up to 5 files, max 25 MB each.

PDF, JPG, PNG, MP4, MOV, DOC — up to 5 files, max 25 MB each

Reference Numbers (optional)

Comma-separated. Helps us pull the relevant records faster.

REVIEW YOUR COMPLAINT

Please review the summary below. You can go back to any step to edit before submission.

RAISED BY
Dealer

CATEGORY
—

SEVERITY
—

PREFERRED CONTACT
—

EVIDENCE FILES
No files attached

DECLARATIONS

I confirm that the information and evidence submitted in this complaint are accurate and complete to the best of my knowledge. *

I am authorised to raise this complaint on behalf of the organisation named above. *

I agree to AHI Carrier's Privacy Policy and consent to the processing of this complaint for investigation and resolution purposes. *

I understand AHI Carrier may contact me, the installing dealer, or third parties involved to investigate this complaint.

WHAT KIND OF ISSUE ARE YOU RAISING?

Select the category that best fits your complaint. You'll be able to add full details on the next step.

🛡️
Warranty Issue

Claim rejected, delayed, or disagreement on warranty coverage.

⚙️
Spare Parts Issue

Availability, wrong part, or defective replacement part for your unit.

YOUR CONTACT DETAILS

Full Name *

Company / Trading Name *

Email Address *

Phone / WhatsApp *

Postal Code *

Facility / Site Name

PRODUCT INFORMATION

If your complaint relates to a specific unit, provide the model and serial number. Skip if not applicable (e.g. training or documentation complaints).

Brand / Product Line

Model Number

Serial Number

Invoice / PO Reference

SEVERITY

Low

Minor — not affecting operation

Medium

Causing inconvenience or delay

High

Significant impact on operations

Critical

Safety risk or full system outage

PREFERRED CONTACT METHOD

📧 Email

📞 Phone

💬 WhatsApp

🤝 In-person / Site visit

DESCRIBE THE ISSUE

Please describe the complaint in your own words. Include dates, what was expected, what actually happened, and any reference numbers that will help us investigate.

Detailed Description *

Minimum 30 characters. The more specific, the faster we can route this to the right team.

PHOTO / VIDEO EVIDENCE

Upload photos of the defect, a video of the fault behaviour, screenshots of BAS alarms, or copies of relevant documents. Up to 5 files, max 25 MB each.

PDF, JPG, PNG, MP4, MOV, DOC — up to 5 files, max 25 MB each

Reference Numbers (optional)

Comma-separated. Helps us pull the relevant records faster.

REVIEW YOUR COMPLAINT

Please review the summary below. You can go back to any step to edit before submission.

RAISED BY
Dealer

CATEGORY
—

SEVERITY
—

PREFERRED CONTACT
—

EVIDENCE FILES
No files attached

DECLARATIONS

I confirm that the information and evidence submitted in this complaint are accurate and complete to the best of my knowledge. *

I am authorised to raise this complaint on behalf of the organisation named above. *

I agree to AHI Carrier's Privacy Policy and consent to the processing of this complaint for investigation and resolution purposes. *

I understand AHI Carrier may contact me, the installing dealer, or third parties involved to investigate this complaint.

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How Can We Help?

General Enquiry

Send Us Your Enquiry

What is your enquiry about?

Compliance — Log a Complaint

Raise a Quality or Compliance Issue